LA MILANO
Privacy Policy
How we collect, use, and protect your information when you shop with us — in the UAE and around the world.
Last updated: September 2026
Introduction
La Milano ("we," "us," or "our") is a clothing brand headquartered in the United Arab Emirates, known for our cardigans and considered wardrobe staples, and shipped to customers internationally. This policy explains what personal information we collect when you visit our website or place an order, why we collect it, and the choices you have.
By using our site or purchasing from us, you agree to the practices described here. If you don't agree, please don't use our site or services.
Information we collect
We collect information you give us directly, information collected automatically as you browse, and information from the payment and shipping partners we work with to fulfill your order.
Information you provide
- Name, email address, phone number, and shipping/billing address
- Order details — items purchased, size, color, and order history
- Account login details, if you create an account
- Messages you send us through contact forms, email, or WhatsApp/social channels
- Payment details, processed securely by our payment providers (we do not store full card numbers)
Information collected automatically
- Device and browser type, IP address, and approximate location
- Pages viewed, time spent on site, and referring website
- Shopping behavior — items viewed, added to cart, or wishlisted
How we use your information
We use your information to run our store and improve your experience with La Milano, including to:
- Process and deliver your orders, including international customs documentation where required
- Communicate with you about your order, shipping updates, and customer service requests
- Send marketing updates about new cardigan collections and offers, where you've opted in
- Detect and prevent fraud, and comply with legal obligations
- Understand how customers use our site so we can improve our collections and shopping experience
International orders
La Milano ships globally. If you're ordering from outside the UAE, your information — including shipping details — will be transferred to and processed in the UAE and other countries involved in fulfilling your order, such as our shipping and payment partners' operating regions. We take steps to ensure your information is handled securely wherever it is processed.
International orders may be subject to customs duties, import taxes, or additional documentation requirements set by your local authorities, separate from anything La Milano controls.
Data retention
We keep your information for as long as needed to fulfill the purposes described in this policy — including maintaining order records for accounting, warranty, and legal purposes — after which it is securely deleted or anonymized.
Your rights
Depending on where you're located, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information, subject to legal or contractual retention requirements
- Opt out of marketing communications at any time
- Object to or restrict certain uses of your information
To exercise any of these rights, contact us using the details below.
Security
We use industry-standard safeguards — including encrypted checkout and restricted access to customer data — to protect your information. No method of transmission or storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.
Children's privacy
Our site and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.
Contact us
If you have questions about this policy or how we handle your information, reach out to us:
- Email: privacy@lamilano.com
- Through our Contact page