Return & Refund Policy

Introduction

We want you to love the fit and feel of your La Milano cardigan. If it isn't quite right, this policy explains how returns, exchanges, and refunds work — for customers in the UAE and internationally.

Return window

You may request a return within 14 days of the delivery date shown on your tracking. Requests made after this window will not be eligible for a refund or exchange, except where required by local law.

Condition for returns

To be eligible for a return, items must be:

Unworn, unwashed, and unaltered
In their original condition, with all tags still attached
Returned in the original or equivalent protective packaging
Free of perfume, deodorant, makeup, or other marks

Items that don't meet these conditions may be sent back to you instead of refunded.

Non-returnable items

Some items cannot be returned, including:

Items marked as Final Sale at checkout
Gift cards
Items visibly worn, damaged by the customer, or missing tags

How to start a return

To begin a return, contact us with your order number and the item(s) you'd like to return. We'll confirm your eligibility and send you instructions for where to send your package.

Please don't send an item back to us without first getting confirmation — packages sent without a return request may experience delays in processing.

Return shipping costs

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility. We recommend using a trackable shipping service, as we can't take responsibility for a return that doesn't reach us.

International returns

We accept returns from customers outside the UAE. Please note that any customs duties or import taxes originally paid on your order are non-refundable, as these are collected by your local authorities rather than by La Milano.

Exchanges

Prefer a different size or color? Let us know when you request your return, and we'll do our best to arrange an exchange, subject to stock availability. If the item you'd like isn't available, we'll offer a refund instead.

Refunds

Once we receive and inspect your returned item, we'll notify you by email. Approved refunds are issued to your original payment method within 7–10 business days. Depending on your bank or card provider, it may take a few extra days for the funds to appear in your account.

Damaged or incorrect items

If your order arrived damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. We'll arrange a free return and send a replacement or full refund, including any shipping cost you paid.

Changes to this policy

We may update this return and refund policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. We encourage you to review it before making a purchase.