LA MILANO
Shipping Policy
How your order travels from our warehouse in the UAE to your door — wherever in the world that is.
Last updated: September 2026
Introduction
La Milano is based in the United Arab Emirates and ships our cardigans and other pieces to customers around the world. This policy explains how long orders take to process, what shipping options are available, and what to expect once your order leaves our warehouse.
Order processing time
Every order is quality-checked and carefully packaged before it ships. Please allow 1–3 business days for your order to be processed, in addition to the shipping time below. Orders placed on weekends or public holidays in the UAE are processed on the next business day.
During sale periods or new collection launches, processing may take slightly longer — we'll let you know if there's any significant delay.
Shipping within the UAE
Domestic orders within the United Arab Emirates typically arrive within 1–3 business days after processing, depending on your Emirate.
- Dubai & Sharjah — 1–2 business days
- Abu Dhabi, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah — 2–3 business days
International shipping
We ship internationally to most countries. Estimated delivery times after processing:
| Region | Estimated delivery time |
|---|---|
| GCC countries | 3–5 business days |
| Middle East & North Africa | 4–7 business days |
| Europe | 5–9 business days |
| North America | 6–10 business days |
| Asia & Australia | 5–9 business days |
| Rest of world | 7–14 business days |
These are estimates, not guarantees — actual delivery times can vary with customs processing and local courier conditions in your country.
Shipping rates
Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. Any current free-shipping thresholds or promotions will be clearly displayed at checkout before you complete your order.
Customs, duties & taxes
International orders may be subject to customs duties, import taxes, or handling fees charged by your country once the package arrives. These charges are set by your local customs authority and are the responsibility of the customer — they are not included in your order total or shipping cost.
We recommend checking with your local customs office for an idea of what to expect, especially for orders outside the GCC.
Order tracking
Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow its journey. If you haven't received tracking information within 3 business days of ordering, please reach out to us.
Delays
While we work with trusted courier partners, delays can occasionally happen due to customs inspections, weather, regional holidays, or high shipping volumes. We appreciate your patience, and our team is always available to check on the status of your order.
Address accuracy
Please double-check your shipping address at checkout. La Milano is not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us right away and we'll do our best to update it before it ships.
Lost or damaged packages
If your order arrives damaged, or tracking shows it as delivered but you haven't received it, please contact us within 7 days so we can investigate with the courier and arrange a resolution.
Changes to this policy
We may update this shipping policy from time to time to reflect changes in our carriers, rates, or delivery regions. The "last updated" date at the top of this page reflects the most recent revision.
Contact us
Questions about a shipment or this policy? Reach out to us:
- Email: support@lamilano.com
- Through our Contact page